Frequently Asked Questions

Welcome to Modijahs Beauty. Here are answers to some of the questions we receive most often. If you need help with something not covered below, please contact our customer care team.

About Our Products

What products does Modijahs Beauty offer?
Modijahs Beauty offers a collection of everyday beauty and body-care essentials, including handcrafted soaps, body butter, sugar scrubs, and other skincare products.

Where can I find the ingredients for a product?
Product-specific ingredients are listed on each product page. We encourage you to review the ingredient information before purchasing, especially if you have known allergies or sensitivities.

Are Modijahs Beauty products suitable for all skin types?
Everyone's skin is different. While our products are created for everyday body care, we recommend reviewing the ingredients of each product and choosing products that are appropriate for your individual skin needs.

Can I use your products on my face?
Not every product is formulated for facial use. Please check the individual product description and directions before applying a product to your face.

How should I use Modijahs Beauty products?
Each product has its own recommended directions. Please refer to the product page for instructions specific to the product you purchased.

Can I use your products if I have sensitive skin?
If you have sensitive skin, allergies, or concerns about a particular ingredient, please carefully review the ingredient list before use. When trying a new product, consider performing a small patch test first. If irritation occurs, discontinue use.

Orders & Shipping

How long will it take to receive my order?
Orders are processed and shipped according to the timeframes outlined in our Shipping & Delivery Policy. Delivery times may vary depending on your location and the shipping method selected.

Will I receive tracking information?
Where tracking is available, tracking information will be provided after your order has been shipped.]

Can I change or cancel my order?
If you need to make a change or cancel an order, please contact us as soon as possible at Modijahs@outlook.com. We cannot guarantee changes or cancellations once an order has entered processing or been shipped.

What should I do if my order arrives damaged or I receive the wrong product?
Please contact us at Modijahs@outlook.com as soon as possible with your order number and photographs of the issue. We'll review the situation and work with you on the appropriate resolution.

Returns & Refunds

Do you accept returns?
Our return eligibility and timeframe are outlined in our Returns & Refunds Policy. Due to the nature of personal-care products, certain opened or used products may not be eligible for return.

Can I return a product that I've opened or used?
For hygiene and product-safety reasons, opened or used beauty and personal-care products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

How do I request a refund?
Contact Modijahs@outlook.com with your order number and reason for the request. Please review our Returns & Refunds Policy before submitting your request.

Contact

How can I contact Modijahs Beauty?
You can reach us at:

Email: Modijahs@outlook.com
Phone/WhatsApp: +1 608-400-2028
Business Hours: Mon - Sat: 09:00AM - 06:00PM